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Return & Refund

Return & Refund

RETURNS AND REFUNDS

Is it possible to return purchased items on CAFÉ COTON's website?

You can cancel your order within fourteen calendar days from the date of receipt of the purchased product(s).

Please note: Any item that does not contain the cardboard or plastic packaging of the folder with the barcode cannot be reimbursed, nor can worn or washed items.
 

What is the procedure for returning goods?

You have 14 days to make your demand to return your products.

Any return must be requested and approved by our Customer Service. No return will be accepted without our prior authorization.

To do so, you must submit a return request directly from your order history in your customer area.
Select the order and the items to be returned from the "Details" and click on the "Return" button.

You will then receive an email with the instructions to return your products. You have 14 days counting from the reception of the email to ship the products.

During Holidays time, the return policy extend to the 2nd of january.

Once my return request has been accepted, how do I return my order?

The products will have to be returned by the customer at their own expense, undamaged, folded in their original wrapping with all the elements that allowed the packaging of these products, to the following address:

ACOLYT
CAFÉ COTON
9 Rue des Artisans
21540 Mesmont

 



You must enclose a copy of your invoice with the return shipment, indicating the nature of your request and stating the order number / "Return slip" number.

Please note: Any item that does not contain the cardboard or plastic packaging of the folder with the barcode cannot be reimbursed, nor can worn or washed items.
 

When can I expect to receive my refund?

Provided all conditions are met, CAFÉ COTON will reimburse refunds a customer who will have exercised his/her right of retraction within fourteen calendar days from the date of receipt of the parcel, at the latest within thirty days of receipt of the returned parcel.

How will I receive my refund?

If the payment was made by credit card, and the credit card is still valid, the refund will automatically be made to the account linked to the card.
If the payment was made by Paypal, and the Paypal account is still active, the refund will be made to this Paypal account.
If the credit card or Paypal accounts are no longer active, our accounting department will refund you by bank transfer. In order to save time, please enclose a bank account number and a copy of your identity card in the return package or send it via the contact form in your customer area.